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The CIS-ITSM certification exam covers a wide range of topics related to IT Service Management, including incident management, problem management, change management, service level management, and service catalog management. CIS-ITSM exam also covers topics related to the ServiceNow platform, such as configuration management, user administration, and reporting. CIS-ITSM Exam is designed to test the candidate's knowledge and understanding of IT Service Management best practices and how they can be implemented using the ServiceNow platform.

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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a globally recognized certification for IT professionals who want to demonstrate their expertise in the ServiceNow IT Service Management platform. CIS-ITSM exam is designed to test a candidate's knowledge and skills in implementing and configuring ServiceNow ITSM solutions. Certified Implementation Specialist - IT Service Management certification is a valuable credential for professionals who want to advance their careers in IT service management.

To appear for the CIS-ITSM Certification Exam, the candidate must have prior experience in configuring and implementing ITSM solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification is suitable for ITSM consultants, administrators, developers, and architects who work with ServiceNow ITSM modules. CIS-ITSM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the exam is 70%, and the certification is valid for two years.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q136-Q141):

NEW QUESTION # 136
If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

A. Users that have the Write role(s) AND match the Can write user criteria
B. Users with the ftil_admin role
C. Users with sn_change_write role
D. Users with admin role
E. Users that have the Write role(s) OR that match the Can write user criteria

Answer: A,D

NEW QUESTION # 137
Which of the following CANNOT be performed by catalog_editor role?

A. Maintain Catalog Item
B. Update Catalog Definition
C. Maintain Categories
D. Update Catalog.manager

Answer: D

Explanation:
Update Catalog.manager can be done by a user with role catalog_manager.

NEW QUESTION # 138
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

A. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
B. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.
C. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
D. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.

Answer: B

NEW QUESTION # 139
The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

A. Set all fields to Read-Only on the standard Closed Opportunity page layout.
B. Set the Do Not Modify Closed Opportunity permission for all profiles.
C. Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.
D. Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.

Answer: C

NEW QUESTION # 140
There are two integration points available in ServiceNow ITSM: Platform Web Services and Event Management.

A. False
B. True

Answer: B

NEW QUESTION # 141
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