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ServiceNow CIS-CSM Valid Exam Sims, CIS-CSM Valid Dumps Demo

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ServiceNow CIS-CSM is a globally recognized certification program designed to validate an individual's expertise in the ServiceNow Customer Service Management (CSM) platform. This credential is intended for professionals who are involved in the implementation of ServiceNow CSM solutions for their clients or organizations. With ServiceNow being one of the most popular enterprise-level software solutions for IT service management, obtaining the CIS-CSM Certification can be a game-changer for IT professionals interested in expanding their career opportunities.

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To prepare for the CIS-CSM exam, candidates should have a strong understanding of ServiceNow's platform and its various applications, as well as experience working with customer service or IT service management processes. They should also be familiar with best practices for configuring and customizing the CSM application, including the use of workflows, business rules, and scripting. In addition to theoretical knowledge, candidates should have hands-on experience working with the CSM application in a live environment, as this will help them to better understand how to apply their knowledge in real-world scenarios. Overall, the CIS-CSM Exam is an important certification for professionals who want to demonstrate their expertise in using ServiceNow's CSM application to improve customer service and IT service management processes.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q92-Q97):

NEW QUESTION # 92
Matching rules enhance assignment capability by ____________________.

A. Matching best agent by skill
B. Matching best agent by availability
C. Providing dynamic matching of cases to groups or individuals
D. Determining if account is a customer or partner

Answer: A

Explanation:
Reference:
customer-service-management/concept/c_CaseRouting.html

NEW QUESTION # 93
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?

A. Consumer
B. Personnel File
C. Account
D. Not supported
E. Social Profile

Answer: E

NEW QUESTION # 94
What is the purpose of the Guided Decisions capability?

A. Dynamically guide agents to help resolve complex cases
B. Provide agents with an escalation guide
C. Guide agents through account management
D. Provide agents with a knowledge guide

Answer: A

NEW QUESTION # 95
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

A. Manage requests
B. Manage cases
C. Close work orders
D. Execute assigned tasks
E. Manage assets

Answer: B,C,D

Explanation:
Explanation
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.

NEW QUESTION # 96
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

A. User Criteria
B. ACL
C. Data Policy
D. Knowledge Product Entitlements

Answer: A,D

NEW QUESTION # 97
......

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